Chapter 5 - Bright Steps Watched Families Remotely
Bright Steps ran behavioral-support programs for young children.
Some families consented to temporary home video observation during sleep studies, sensory evaluations, or therapy.
The consent forms required cameras to be removed afterward.
They were not always removed.
A vendor named HavenTrack managed the devices.
According to recovered records, dozens of units remained remotely accessible after programs ended.
Claire discovered it.
Nathan did too.
They began documenting the problem.
Emma had never been a Bright Steps patient.
So why was a camera in her room?
Ortiz found the answer in Claire’s email.
Claire had brought one decommissioned unit home as evidence.
She hid it among Emma’s toys while preparing to report HavenTrack.
She believed the unit was disabled.
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It was not.
Someone remotely reactivated it.
