Insight

Chapter 1 - Four Minutes to Midnight's Other Side

The shotgun was aimed at Norah Hayes before the second robber finished coming through the diner door.

At two fifteen on a rainy Tuesday morning in Chicago, the mechanical click had sounded louder than the refrigerators, louder than the aging radio, louder than her own heartbeat.

Norah was twenty-four, wore a faded blue apron, and had been refilling napkin dispensers at the counter.

She set the dispenser down with deliberate care because the younger gunman was shaking too badly to be trusted with a surprise.

The taller robber in the dark hooded jacket announced that everyone should get down.

Two couples collapsed beneath their booths, and a woman near the entrance pressed herself against the wall.

Clarence, the seventy-three-year-old regular who always ordered decaf and pie, knocked over his mug and clutched his chest.

The younger man pointed his shotgun toward the register and demanded that Norah show her hands.

She laid them flat on the counter.

She did not pretend that the weapons were harmless or that courage could stop a bullet.

She simply refused to add unnecessary panic to an already dangerous room.

"The register's right here," she told him evenly.

"I'll open it, and nobody needs to get hurt."

The young man blinked as though she had spoken another language.

He looked scarcely old enough to have stopped asking permission before leaving home.

"Did you just tell me to take a breath?" he demanded when she quietly suggested it.

"Yes," Norah answered.

"Because you don't look like you want to pull that trigger."

His jaw tightened, and the shotgun barrel moved an inch.

Norah could feel every frightened eye in the diner watching her.

Behind the two robbers stood a third man in a charcoal-gray coat, his hands empty and his posture strangely unhurried.

He looked no older than thirty-six, with black hair, an angular jaw, and eyes that seemed to notice every doorway.

Norah did not know his name yet.

She only knew that a man who entered behind two armed thieves and said nothing required attention.

The tall robber stepped closer and pointed a pistol toward her face.

"Open it," he said.

Norah reached for the release without rushing, and the drawer sprang out with its ordinary cheerful ding.

A handful of twenties and tens sat in the tray.

The tall robber looked personally offended by the sight.

"That's it?"

"Tuesday at two in the morning," Norah said.

"We are not exactly running a casino."

His palm struck the counter.

"Don't get smart."

"I'm telling you what is there."

She heard the younger man scrambling to gather bills and dropping several onto the tiles.

"Jesse, hurry up," the tall one snapped.

Now she had one name.

The young man called the other Marcus, and the second name settled into her memory beside the first.

She made no effort to repeat either aloud.

Information could help later, but displaying it now would only provoke them.

Norah glanced toward Clarence.

His left hand was still clamped over his chest, and his face had turned an unpleasant shade of gray.

Four years of graveyard shifts had taught her which customers liked extra sugar and which needed help without wanting an audience.

Clarence carried heart medication in the inner pocket of his brown jacket.

She could see the pocket folded awkwardly beneath him.

"You have about four minutes," Norah said.

Both robbers looked up.

"What?" Marcus asked.

"Before this gets much worse for everybody."

There was a moment between noticing danger and deciding what to do that she would remember for months.

Her body wanted to make itself small and disappear beneath the counter.

Instead she pictured the startled customers who had no escape except the narrow door behind the gunmen.

She remembered the safety training Ruth had insisted everyone complete after a robbery at the neighboring pharmacy.

Ruth had said that cash could be replaced and people could not.

The instruction seemed painfully simple until Norah needed it.

She did not know whether anyone would later call her foolish for speaking, but she knew a sudden movement could frighten Jesse into firing.

She kept her voice low for the customers as much as for the robbers.

She did not mention that her right foot had pressed the concealed alarm switch under the counter the instant the pistol appeared.

The alarm had been installed after a convenience-store robbery two blocks south.

She did not know precisely how quickly the police would respond, and four minutes was a calculated warning rather than a promise.

But it gave the armed men a reason to think about leaving instead of taking hostages.

Jesse looked toward the windows, his breath accelerating.

Marcus swept the cash into a black canvas bag.

The silent man in the expensive coat kept his attention on Norah rather than the money.

She had a sudden, irrational thought that he was evaluating her like an unusual purchase.

Then she remembered what she had promised herself on her twenty-fourth birthday.

She had sat alone at this counter with a bowl of lukewarm soup and decided there would be no more living with her head permanently bowed.

As a child she had heard landlords pounding on the apartment door after her father missed payments.

She had watched envelopes arrive bearing hospital logos and amounts that seemed larger than the world.

She had learned to recognize the sound of fear in her mother's breathing before she could multiply fractions.

She had also learned that fear became more powerful when everyone in the room obeyed it without question.

That night, three weeks earlier, she had straightened her spine and promised to change something.

She had not expected the universe to test her promise with a shotgun.

Norah caught the younger robber's eye.

"Take the money, Jesse," she said softly.

"Then leave the people here alone."

He flinched when she used his name.

Marcus turned on him.

"You told her your name?"

"You said it first," Jesse protested.

"Both of you said each other's names," Norah added, trying to draw their attention away from the older man on the floor.

The truth was obvious, but saying it calmly seemed to anger Marcus more than an insult might have.

He leaned over the counter until his pistol was close enough for Norah to see a scratch along the slide.

"You think you're in charge?"

"No," she answered.

"I think Clarence needs his medicine, and I think you want to leave before somebody dies over four hundred dollars."

The silent man by the door finally moved.

He took a single step into the aisle and looked toward the fallen customer.

"She's right about the old man," he said.

His voice carried no sympathy, only certainty.

Marcus's face changed when he recognized who had spoken.

It was the first time Norah saw the older robber look afraid of somebody other than the police.

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Outside, a truck hissed past on wet asphalt.

Inside, Jesse's finger tightened, and Norah realized the next minute might be the longest of her life.

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