Chapter 2 - Jonathan Demands Answers About The Frayed Employee File
Jonathan Bennett stared at the glowing tablet screen inside the Charlotte service center's glass office.
The employee file in his hand listed eighteen-year-old Annie Carter as meeting only minimum expectations.
“Minimum?” Jonathan repeated, his voice dropping an octave as he looked back through the window at Annie helping a distressed customer.
Daniel Price swallowed hard, shifting his weight nervously on the polished commercial tiles.
“She’s just an intern, sir,” Daniel stammered, trying to rationalize the ridiculous rating.
“She’s managing customer escalations, fixing database errors, and negotiating with a broken prosthetic limb in a supply closet,” Jonathan countered coldly.
“That isn't minimum performance, Daniel. That’s operational brilliance being buried by lazy supervision.”
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Jonathan handed the tablet back to his assistant with a sharp, definitive slap of leather against plastic.
“Get the regional director in this room right now.”
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