Chapter 5: The Live Feed and the Final Apology
One month after she’d come back to the boutique downtown, Lila was helping a customer pick out a wedding dress, and the bell above the door jingled, and she looked up, and she saw Margaret Hale standing in the doorway, her green wool coat in her hand, her silver hair pulled back in a tight bun, her crumpled paper bag in her hand, and she walked over to Margaret Hale, and she bowed her head, and she apologized again. “Mrs. Hale? I’m so sorry for the way I treated you. I’m so sorry. I’ve been working at the outlet mall for six months, and I’ve been trying to make it right, and I hope you can forgive me.
Margaret Hale stared at her, her eyes softening a little. “I... I heard that you’ve been working at the outlet mall. I’m glad you’re making it right. I came here to buy a dress for my granddaughter’s wedding, and I hope you can help me pick out a dress.
Lila’s eyes widened, and she walked over to the rack of gowns, and she picked out a dress that was $3,000, and she handed it to Margaret Hale, and she told her that the dress was made of soft silk, and she told her that the dress would complement her skin tone, and she told her that the dress was perfect for her granddaughter’s wedding, and she walked over to the fitting room, and she opened the door, and she handed the dress to Margaret Hale, and she closed the door, and she waited outside the fitting room, her hands shaking. Margaret Hale tried on the dress, and she came out of the fitting room, and she looked at herself in the mirror, and she smiled, and she asked Lila if it looked good.
Lila looked at the dress, and she told her it looked amazing, and she told her that the dress would make her look like a beautiful grandmother, and Margaret Hale smiled, and she asked Lila how much it cost, and Lila told her it was $3,000, and Margaret Hale pulled out her wallet, and she paid for the dress, and she walked out of the store, and she turned around, and she looked at Lila, and she smiled, and she said, “Thank you. You’ve changed. You’re a good sales associate now.
Lila’s face turned red, and she bowed her head, and she apologized again, and Margaret Hale nodded, and she walked out of the store, and Lila watched her go, and she felt a little better. She’d apologized to Margaret Hale again, and she’d helped her pick out a wedding dress, and she’d made sure she felt welcome, and she’d made a sale, and she’d made sure every customer felt welcome, no matter what they looked like.
The manager called her over to the front desk, and he handed her a note from the board. “You did great today. Keep it up. You’re a top sales associate now. You’ll be working at the boutique downtown again, and you’ll be making $25 an hour plus commission, and you’ll be working with the other sales associates, and you’ll be working with the manager, and you’ll be working with the other sales associates, and you’ll be working with the other sales associates who stared at her, and you’ll be working with the other sales associates who used to judge customers by their looks, and you’ll be working with the other sales associates who learned their lesson, and you’ll be working with the other sales associates who changed for the better.
Lila nodded, and she walked over to the rack of gowns, and she hung up the gowns, and she helped a customer pick out a dress, and she helped a teenager pick out a prom dress, and she helped a bride pick out a wedding dress, and she made sure every customer felt welcome, no matter what they looked like.
A few days later, Lila was helping a customer pick out a dress, and the bell above the door jingled, and she looked up, and she saw the man who’d visited the boutique downtown, the man who’d shown her the live feed from the hidden camera, and he walked over to Lila, and he handed her a piece of paper with a note from the board. “You did great. You’ve changed, and you’ve learned your lesson. You’re a top sales associate now. You’ll be working at the boutique downtown again, and you’ll be making $25 an hour plus commission, and you’ll be working with the other sales associates, and you’ll be working with the other sales associates who used to judge customers by their looks, and you’ll be working with the other sales associates who learned their lesson, and you’ll be working with the other sales associates who changed for the better.
Lila nodded, and she walked over to the front desk, and she pulled out her laptop, and she looked up the boutique’s website, and she saw that they’d posted a new policy about customer service, and she felt a little better. She’d changed, and she’d learned her lesson, and she’d never judge a customer by their looks again.
That night, Lila sat on her couch, and she pulled out her phone, and she posted a photo of the boutique’s white gowns on Instagram, and she wrote a caption that read, “I’ve learned my lesson. I’ve changed. I treat every customer with respect, no matter what they look like. Thank you to everyone who supported me during my time at the outlet mall. I’m back at the boutique downtown again, and I’m a better sales associate now.
She posted the photo, and she got hundreds of comments from customers who thanked her for her post, and she felt a little better. She’d changed, and she’d learned her lesson, and she’d never judge a customer by their looks again. She walked into her bedroom, and she pulled out her laptop, and she looked up the boutique’s annual fashion show, and she saw that she’d be working at the fashion show, and she felt a little excited. She’d changed, and she’d learned her lesson, and she’d never judge a customer by their looks again.
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The next day, Lila arrived at the boutique downtown at 8:45 AM, her comfortable sneakers instead of her stilettos, her name tag reading *Lila Marlow, and she walked into the store, and she saw the other sales associates who stared at her, and she walked over to the front desk, and she saw the manager, who nodded, and he handed her a list of tasks: restock the racks of gowns, help customers pick out clothes, and she nodded, and she walked over to the rack of gowns, and she hung up the gowns, and she helped a customer pick out a dress, and she helped a teenager pick out a prom dress, and she helped a bride pick out a wedding dress, and she made sure every customer felt welcome, no matter what they looked like.
She spent the rest of the day, and she made sure every customer felt welcome, no matter what they looked like, and she helped a customer pick out a dress, and she helped a teenager pick out a prom dress, and she helped a bride pick out a wedding dress, and she made sure every customer felt welcome, no matter what they looked like.
