Insight

Chapter 8 - Rosa Asks Me One Question

I apologized to Rosa.

She listened.

Then asked:

“How did you not know?”

There was no good answer.

I signed budgets.

I reviewed totals.

I trusted Harrison to manage household operations.

I trusted Caleb because he was my brother.

But I knew the names of wine suppliers better than the names on my payroll reports.

That was not fraud.

It was failure.

I had created a system where employees had to climb through layers of management to reach the person whose name appeared on their checks.

Rosa had tried.

Three times.

Each complaint was routed back to Harrison.

Then to Caleb.

May you like

The same people controlling the problem controlled the complaint.

I changed that immediately.

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